Bike it Now!

Phone Email Menu
Client Testimonials

Client Testimonials

We pride ourselves on our 5* customer service, word of mouth referrals and the fact that many of our clients return to us again and again.

AMAZING service and professionalism at Bike It Now! We loved our trip on the Otago Rail Trail, and Bike it Now made everything so seamless and easy for us. The accommodation, local knowledge and of course the bikes were top quality. The door to door service from Queenstown was fantastic and meant transport was one less thing for us to worry about.
They even worked around us when our flight was cancelled, and picked us up later in the day. I don’t have anything bad to say. We will be booking through Bike it Now again for any future trips. Thanks so much!

~ Reneé

We rented ebikes for the Dunstan Trail. All organized with a single phone call – including bikes sent to Cromwell, and a return shuttle from Clyde back to start. Staff were informative and friendly. Bikes were newish Merida mtb style, with carrier luggage bag, helmet, drink bottle – ideal for the trail. Climbed the hills with no effort 👌

Totally recommend both the experience and the company.

~ Stuart

My husband and I just completed 9 days of biking on the Central Otago trails. Bike It Now! organised our entire itinerary, from outstanding accommodation, bags and own bike transfers. We could not fault any of their planning and it exceeded our expectations.
Thank you Fletch, Jan and BIN for a memorable experience.

~ Alison

What a great company! Thank you so much guys for a fabulous cycle trip. Lois, Fletch, Lisa and Taz all made sure every detail was perfect. The accommodations were amazing (especially Quince Cottage), instructions on point and thank you Taz for fixing my husband’s bike late on a Sunday afternoon!
Can’t recommend these guys enough. Will be back I’m sure.

~ Sue

My husband and I did 74km in one day (all downhill, as Fletch dropped us off with her shuttle). The bikes are excellent! Normally I get an achy bottom after an hour of cycling, but these bikes have the best saddles and they were extremely comfortable! I didn’t feel any aches or pains! I’m even considering buying one of their bikes.

~ Minnie

We couldn’t be happier with the bikes and service given to us by the people at Bike it Now. We aren’t experienced cyclists and Lisa and Fletch gave us clear instructions, great advice and encouragement. We rented ebikes for the new Dunstan Lake Trail between Cromwell and Clyde and had a great experience.

~ Derrith

Professional from the start. We changed dates of our ride at short notice, Deb and Lisa helped and sorted it all out for us. Day of the ride the crew were friendly and really knowledgeable. The briefing on how to use an electric bike was awesome!
Shuttle ride was fantastic, with Fletch telling us about the track and how it was made. Very relaxed. The staff were on the end of the phone if any breakdowns or punctures happened. If required they would send someone out to help.
We will be back again!

~ Karl

Duncan and the team were awesome! After a bad experience and a cancelled booking with another company Duncan arranged bikes for our party to be able to do the Lake Dunstan to Clyde cycle trail at last minute notice. They were friendly, obliging and organised our transfer back all in a very short space of time so we could do the trail shortly after arriving in store. Their service and briefing was outstanding and we thoroughly enjoyed our trail ride – despite the weather being a wet for the second half.
We would highly recommend Bike It Now! to anyone wanting a first class service, knowledgeable friendly staff and new, safe ebikes, complete with drink bottle holders and zip up pannier bags with rain covers. BIG Thanks Duncan and team – can’t wait to come back and do the trail to Kawerau!

~ Sandi

Bought my first ebike from the Cromwell store today. What an awesome bunch of guys! It was so refreshing to talk to “real” people who knew their stuff – we had a good laugh and they didn’t mind my uneducated questions 👍
The bike is now charged and ready to go … roll on tomorrow! 100% recommend 🤩

~ Liz

Cycled from Clyde to Middlemarch with my wife and mature daughter on one electric and two standard Trek MTBs. Bike It Now! made all the arrangements for accommodation, bike hire, luggage transfers, shuttles and curling in Naseby; it all came together like clockwork.
Bikes were simple, comfortable and reliable. Accommodation was exactly what we wanted. Shuttles on time. Luggage was transferred without any issues. Such a great experience. Highly recommend Bike It Now!

Also need to acknowledge the great accommodation providers for each of the 4 nights. We selected superior accommodation and they were all comfortable, warm and clean. If you plan to stay at Hyde Lodge, choose the lamb shank (5 star).

~ Ian

We did the 3 night / 4 day Central Otago Rail Trail from Clyde to Middlemarch with Bike It Now! in early March 2022 with magic weather and a magical itinerary that made it very memorable! Fantastic service and selections from Fletch and her crew with great bikes, accommodations and personal effort evident as we pedaled our away through some outstanding countryside.
Pitchers in Ophir was a real highlight, but both Marchburn in Oturehua and Kokonga Lodge at Kokonga also served up some wonderful respite after a hot day in the saddle. Just loved being out on the trails on the bikes, working as hard as you wanted and meeting some lovely folk and enjoying a very special few days.
We have lived in the Wakatipu Basin for almost 20 years and always meant to do this but wisely waited until ebikes came along!!! Cheers to Bike It Now! for a looking after us so well with a wonderful escape and adventure so close to home that has given us the biking bug!

~ Adele

We did the Lake Dunstan/Roxburgh Gorge/Clutha Gold 4 day combo with Bike It Now over Easter. We did it with another couple on non-electric bikes and we are in our late 50s. Very impressed with Bike It Now! – we needed to postpone our original trip in November due to COVID and all was re-organised seamlessly.
Fletch and the team were very professional and she listened to my concern about the Lake Dunstan level 3 part (I’d had a recent bike accident and was a bit unsure about the gravel/tight hairpin bends/on-coming bikes) and suggested that I bike to the coffee cart and then return. They organised transport back from Cromwell while the others did the whole route.
Accommodation was great (CBD, Roxburgh Dam, Quince Cottage). My favourite section was from Roxburgh Dam to Beaumont on the Clutha Gold – nice and easy and stunning with the autumn colours.
We are planning another trip with Bike it Now and I also plan to do Clutha Gold section again with them. Highly recommend Bike it Now!

~ Adele

Bike it Now!

Client Testimonials