FAQs

The ability to ride more, ride further and enjoy! What head wind? What hill? 
These common factors are no longer an issue as the motor assistance flatten out hills and make pushing into a headwind a much more pleasurable experience.
You are likely to go out and look forward to riding your e-bike more because of this and you will start to ride places you haven’t before because you can! 
Ride more and get fitter and confident as a rider.
From step through sit up right e-bikes & commuter style e-bikes to full on high performance dual suspension e-bikes, there is a e-bike for everyone. Whether recovering from an injury, operation, lack of health or just wanting to go further.  E-bikes make it easier to explore more back country trails and offer a perfect and fun way to enjoy the trails with the reassurance you can do it!
We are seeing more couples and family groups out riding together, no matter their cycling ability. The use of an e-bike means riders of all abilities can now ride together and quality time together also.
~ answered by Duncan. One of the owners of Bike It Now!

Bike It Now! have worked hard over the years to gain the best quality bike Brands and Suppliers. If we believe in the product and we use the product then you can trust it will be good for you.
We have been approached by many brands to stock their products and we are now in a position to choose only the best brands for reliability and comfort. Performance, Ease of use, good looks and most importantly strong relationships with our suppliers so after sales service and back up is as good as it gets. Brands such as Specialized, Scott, Merida, Sinch and Marin are regarded as some of the best in the world! 
Bike It Now! offer these brands knowing that between them there will always be a solution for our customer.
The brands we sell and believe in have worked their way to the top and only supply quality Bike stores who make sure the customer has the best bike option and value for money available.
~ answered by Duncan. One of the owners of Bike It Now!

Stability and comfort.  Our new Merida Big 9 200 are proving very popular. Nice single chain ring on the front and 10 speed on the back. Easy to use. 
Our range of Merida electric bikes covers 3 different styles ( MTB, Step Through and Full Suspension) and offers a large range of sizes.
A nice low step (Dutch Style) bike, easy to get on and off, more upright riding style.  Or a MTB style but these still have a nice low stand over.  Comfortable grips and slight raised handle bars.
Our electric bikes are running the Shimano E6000 motor system.
~ answered by Lisa. One of the Bike It Now! owners

The benefit of shopping local is you can trust us to ensure you ride away with the best bike model suited to your requirements. We always offer a ‘bums on seat’ experience! This is so important, as you have the beauty of trying different styles of frames to make sure you are purchasing the right bike for you.  You can also be correctly fitted with a great range of accessories to add to your bikes looks and comfort.
The other big benefit of buying local is being able to just pop on in anytime to have a chat on anything. Quite often there will be a little couple of adjustments needed and customers may have some questions they want to talk to us about. Aftercare is what we are about!
Every bike sold by us has a first free safety check service and this is always a great chance to make sure that our customers are comfortable and understand everything about their new bike.

If there is ever an issue with anything we are available and now have 3 stores for customers to come to. People like to deal with people and Bike It Now! love seeing our customers back in-store. We can take time with each of them as we really care that each rider has the best experience out there –  because we are all about you!
~ answered by Duncan. One of the owners of Bike It Now!

It is a trail that is not for novices, you need to be a competent rider. It has sections of Grade 3 – unfenced with steep drops. The trail is a two way trail and narrow in places so not a place for speed or for riding on the wrong side of the trail. This trail is technically more difficult than the Sailors Cutting to Benmore section of the A2O and definitely more challenging than the Roxburgh Gorge Trail. Don’t get me wrong it is an awesome ride BUT please respect it and others around you.
~ answered by Kathryn Fletcher (Fletch). One of the Bike It Now! owners

Absolutely! We have shuttles running everyday at 10am and 3.30pm from Clyde to Cromwell  (10.30 and 4pm from Cromwell back to Clyde), these need to be pre-booked.
~ answered by Kathryn Fletcher (Fletch). One of the Bike It Now! owners

5 days makes for a great experience and allows the shortest riding distances each day. It is best for families who are riding with younger children, or those riders that feel they prefer a more leisurely pace.
~answered by Claire, one of our Itinerary planning experts

The trail is not sealed – but is a compacted, hard surface and wide enough for riders to pass in both directions. 
~answered by Jan, one of our recently retired Itinerary planning experts, who has ridden this trail more often than anyone else.

In the words of Janeen Wood – GM of the trail trust, “it will open when it is completed”. We will keep you as up to date as possible.
~answered by Kathryn Fletcher (Fletch), one of the owners of Bike It Now!

This is a Grade 3 Trail with a section that is designated “Back Country” from the bridge over Citroen Rapid to before “Goldfields”, approximately 16kms. You will need to be able to change a flat tire and fix a snapped chain – or you need to ride with someone who can do this. Always have spare tubes, chain breakers and spare chain links with you. It will be a long walk out. A good time to get your local bike shop to do some basic mechanics courses.

~answered by Kathryn Fletcher (Fletch, one of the owners of Bike It Now!

Superior Accommodation is modern ensuite accommodation.  Boutique Luxury Accommodation is beautifully restored accommodation brought back to life.  Many still show the history of the original buildings (i.e. mud brick walls).  Enjoy an experience from the past, which is warm, comfortable and inviting. 
~answered by Kate, one of our Itinerary planning experts

Easy! A backside that’s been for some training rides beforehand!  The more you have ridden, the more your bum will be saddle fit.  Would you run a half marathon without having completed some training runs?  
~answered by Lois, one of our recently retired Itinerary planning experts

A welcome and safety briefing, personal introduction (including driver’s background and experience and knowledge of region).
A history of the local area and region that we will be traveling through, including points of interest such as wineries, tourist and recreational activities.
Locations that we may stop along the way that may be of interest. Just let your driver know.
An overview of Bike it Now! and what will happen when the clients arrive to Clyde, and who will be their point of contact there. 
We will answer any questions that the clients may have, e.g where to eat out, where to purchase/ drinks, where cash machines can be located etc. A great introduction to your bike tour!
~answered by Jeremy, one of our awesome drivers, who has also completed the Otago Central Rail Trail 2022, Roxburgh Gorge and Clutha Gold Trail 2025 with his wife.

A sport similar to bowls, which takes place on ice.  Curling involves sliding a large stone on the ice aiming for the target at the other end.  So much fun with a lot of laughs.  Watch out – it can get very competitive amongst yourselves. 
~answered by Kate, one of our Itinerary planning experts

Domestic Travel insurance allows you to book holidays with confidence. You will be covered for example; airline / ferry cancellations / delays, injuries, illness and any Covid requirements still in place. Just ensure you shop around for the right deal for you.
~answered by Kathryn Fletcher (Fletch). One of the Bike It Now! owners